ONFREY LIMITED RETURN POLICY
1. Definitions
1.1 “Software”: Digital products including licenses, downloadable content, and SaaS access.
1.2 “SEO Services”: Search engine optimization work as defined in individual service agreements.
1.3 “Business Days”: Monday-Friday excluding public holidays in [Jurisdiction].
2. Software Return Policy
2.1 Eligibility Criteria
Unused Licenses: Refundable within 30 calendar days if no activation/download occurs.
Defective Products: Refund/replacement available for 90 days post-purchase upon verified technical failure.
2.2 Non-Refundable Items
Activated licenses
Custom-developed software modules
Bundled third-party integrations
3. SEO Service Cancellations
3.1 Partial Refunds
100% refund if canceled ≤48hrs after service commencement.
Prorated refunds thereafter based on:
Refund Amount = (Remaining Service Days / Total Contract Days) × Fees Paid less 30%.
3.2 Non-Refundable Work
Delivered reports/content
Pre-purchased third-party tools (e.g., Ahrefs/SEMrush credits)
Campaign setup fees
4. General Provisions
4.1 Claims Process
Submit written requests to:
Onfrey Limited
Email: [email protected]
Include:
Order number
Proof of defect (for software)
Timesheet objections (for services)
4.2 Refund Processing
Approved claims fulfilled within 10 Business Days via original payment method.
Currency conversion losses borne by customer.
5. Service Level Guarantee
If measurable SEO results (e.g., organic traffic, rankings) underperform mutually agreed KPIs for 90 consecutive days:
Free strategy overhaul, OR
Service credit equal to 20% of affected period’s fees
6. Limitations
6.1 Force Majeure: No liability for delays caused by third-party platforms (e.g., Google algorithm updates).
6.2 Statutory Rights: This policy supplements statutory consumer rights under Kenyan law.
7. Governing Law
This policy shall be construed under the laws of Kenya. Disputes subject to exclusive jurisdiction of courts in Nairobi, Kenya.
Acknowledgment
By using Onfrey.com, customers affirm they:
☐ Understand refund limitations for activated software
☐ Agree to mediation before legal action
☐ Accept electronic communication as binding
Version Control: Add “Last Updated” date in footer when revising.
Exhibits: Attach separate schedules for:
Software EULA
SEO Service Level Agreements (SLAs)
For full legal compliance, consult an attorney specializing in [Jurisdiction]’s digital commerce regulations.